AI agents now handle billions of customer conversations, and the honest reality is most customers genuinely can't tell whether they're talking to a person or a well-built AI system. The businesses that are winning with this shift aren't hiding that fact — they're treating it as a design problem wort...

Meta quietly removed the setting that let users disconnect their off-platform browsing activity from their Meta advertising profile. For advertisers, this means more behavioral targeting data is now available by default — which sounds like a win for ad performance, but it creates a real compliance q...