Customer interactions handled by AI are projected to grow tenfold — from 3.3 billion in 2025 to 34 billion by 2027. That's not a distant forecast; it's a two-year runway, and most small businesses I talk to haven't started planning for it because AI customer service still sounds like something only ...

A recent MarTech analysis found organizations integrating AI agents into marketing workflows saw an average 23% increase in lead conversion over twelve months. That number is real, but it's also misleading if you read it as "add an AI agent, get 23% more conversions." The lift comes from what the ag...